Negative Feedback on eBay
There's a major flaw with the feedback system on eBay. Maybe I don't understand something.
I bought an iPod Shuffle on eBay for $59. The seller said it was "NEW" in the subject.
She used the words "Retail box Package Contents:"
She also said this: "This iPod Shuffle is brand new, I dont have the original box. Factory seal has been removed; however the item has never been used."
OK, I missed the part about not having the original box, but clearly she's trying to indicate that this thing is immaculate and new. It should be as good as the day it was pulled from the "Retail box Package" despite that not being included.
When I got the item (after a week and a half), it was just the Shuffle and a pair of headphones. No box. No manual. And it had dirt on the edges of the controls like someone's grimy fingers were all over it. It even had scratches on the front. Just out of curiosity, I turned it on and it had some shitty country music on it.
LIES. This Shuffle was NOT new, and it had clearly been used. And, there was no telling how old the batteries in it were. The seller was completely fraudulent.
To make matters more interesting, she charged me $9.99 for shipping and $5.00 for insurance. I figured a big retail box with manuals and stuff could cost $10 to ship. When I got it, it had $0.63 postage on it. No insurance. No tracking number.
This is my first bad ebay experience, and I'll definitely avoid people who have been a member for less than a year from now on. I emailed the seller a couple of times asking her to let me return the item for a full refund. I got no response from her, so I reported the issue to Paypal. After about a week, they agreed that the Seller had misrepresented the item and they were going to let me ship the item back to the Seller with a shipping method that employs tracking and I might get my money back.
That's what they said. I might get my money back. I used my FedEx labelling system that I wrote the code for (more about that another time) and printed out a fancy thermal label to ship this dirty iPod back to the scam artist. Using FedEx Home Delivery and requiring a signature, the return trip cost me $8. Now, I'm up to $81.99 (roughly). I drop it off at FedEx and wait. And wait. And wait.
After a month, I call Paypal and say "What gives?" They explain that it just takes time for the claims agent to review the case. The Paypal lady says she can see that my package was delivered and signed for and that I should be refunded my money. I'm happy to hear this and I hang up with the Paypal person and I check my Paypal account and I've been refunded $48.99.
I get a cryptic email from Paypal saying I'm entitled to the full amount from the Seller and they will do everything in their power to get it for me.
I don't get it. When I sell something using my merchant account and a customer calls up Visa or Discover or Amex, they happily yank the full amount out of my bank account and then it's my responsibility to prove I am entitled to the money I charged for. Why can't Paypal do the same?! And how did they come up with $48.99?!?
I called back Paypal and they tell me that eBay collects $25 for a claim. For some reason, which I still don't understand, they're able to refund me $48.99, but the other $25 will have to be forced out of the Seller's pocket. They even promise the following: "Please be assured that we will take appropriate action against the seller if the seller's account has insufficient funds to complete the refund owed to you." I don't understand. What's the hold up? Does the seller have no bank account attached to her Paypal account? Is there no credit card? I even see that the seller is selling more garbage to other people. Shouldn't I get some of that money to make up the $25? Nevermind that I had to shell out $8 to get this bullshit started.
I mean, $33 isn't the end of the world, but it's the principle. Why is it that I get shafted for $33 and the Seller gets her item back and at this point, she hasn't lost any money on the deal. She can turn around and sell this thing to someone else and be in the black again. It doesn't make any sense!
What's my recourse? Well, I would love to leave her negative feedback so others can avoid this scammer, but here's the problem... She hasn't left me feedback yet and if I leave her negative feedback, she'll just retaliate with negative feedback for me. I haven't done anything wrong, I've lost $33 and my shiny 100% feedback will be tarnished. So, I'm compelled to do nothing. Some might say, give her negative feedback - she wouldn't dare lie about the situation. But, check out this exchange with some other poor victim she misled:
It was an easy buy, but wished there was an owner's manual came with it.
Reply by scammer: Wish u know to read,I didnt state in my auction w/ manual,I would send u one,ASK
The guy left neutral feedback and she replies with "Wish u know to read". He didn't even leave negative feedback and she bashes him right there!!
She's crazy!!! And, she has trouble forming sentences!
Another Buyer left positive feedback and said this "OK." That's the cheesy way of saying "You suck but I'm too chicken to explain how you screwed me."
Look at this third pleasant exchange with Miss Scammer:
Poor comunication. Slow shipping. Would not buy from again. :-(
Follow-up by Buyer: BE CAREFUL OF THIS ONE! LIED AND LEFT ME NEG FEEDBACK. BUY ESLEWHERE OR DO W/OUT
Reply by Scammer: this guy is a CROOK,Ebay should NOT allow him on their website again, LIAR!
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item.
I'm certain she screwed that guy too and left him negative feedback. Probably after only giving her neutral feedback. He had to followup and call her out on it. Ultimately nobody wins and they both retract their feedback. She's untouchable!!!
How is this right?? There must be a better system. I'm open to suggestions on how to handle this.
I bought an iPod Shuffle on eBay for $59. The seller said it was "NEW" in the subject.
She used the words "Retail box Package Contents:"
She also said this: "This iPod Shuffle is brand new, I dont have the original box. Factory seal has been removed; however the item has never been used."
OK, I missed the part about not having the original box, but clearly she's trying to indicate that this thing is immaculate and new. It should be as good as the day it was pulled from the "Retail box Package" despite that not being included.
When I got the item (after a week and a half), it was just the Shuffle and a pair of headphones. No box. No manual. And it had dirt on the edges of the controls like someone's grimy fingers were all over it. It even had scratches on the front. Just out of curiosity, I turned it on and it had some shitty country music on it.
LIES. This Shuffle was NOT new, and it had clearly been used. And, there was no telling how old the batteries in it were. The seller was completely fraudulent.
To make matters more interesting, she charged me $9.99 for shipping and $5.00 for insurance. I figured a big retail box with manuals and stuff could cost $10 to ship. When I got it, it had $0.63 postage on it. No insurance. No tracking number.
This is my first bad ebay experience, and I'll definitely avoid people who have been a member for less than a year from now on. I emailed the seller a couple of times asking her to let me return the item for a full refund. I got no response from her, so I reported the issue to Paypal. After about a week, they agreed that the Seller had misrepresented the item and they were going to let me ship the item back to the Seller with a shipping method that employs tracking and I might get my money back.
That's what they said. I might get my money back. I used my FedEx labelling system that I wrote the code for (more about that another time) and printed out a fancy thermal label to ship this dirty iPod back to the scam artist. Using FedEx Home Delivery and requiring a signature, the return trip cost me $8. Now, I'm up to $81.99 (roughly). I drop it off at FedEx and wait. And wait. And wait.
After a month, I call Paypal and say "What gives?" They explain that it just takes time for the claims agent to review the case. The Paypal lady says she can see that my package was delivered and signed for and that I should be refunded my money. I'm happy to hear this and I hang up with the Paypal person and I check my Paypal account and I've been refunded $48.99.
I get a cryptic email from Paypal saying I'm entitled to the full amount from the Seller and they will do everything in their power to get it for me.
I don't get it. When I sell something using my merchant account and a customer calls up Visa or Discover or Amex, they happily yank the full amount out of my bank account and then it's my responsibility to prove I am entitled to the money I charged for. Why can't Paypal do the same?! And how did they come up with $48.99?!?
I called back Paypal and they tell me that eBay collects $25 for a claim. For some reason, which I still don't understand, they're able to refund me $48.99, but the other $25 will have to be forced out of the Seller's pocket. They even promise the following: "Please be assured that we will take appropriate action against the seller if the seller's account has insufficient funds to complete the refund owed to you." I don't understand. What's the hold up? Does the seller have no bank account attached to her Paypal account? Is there no credit card? I even see that the seller is selling more garbage to other people. Shouldn't I get some of that money to make up the $25? Nevermind that I had to shell out $8 to get this bullshit started.
I mean, $33 isn't the end of the world, but it's the principle. Why is it that I get shafted for $33 and the Seller gets her item back and at this point, she hasn't lost any money on the deal. She can turn around and sell this thing to someone else and be in the black again. It doesn't make any sense!
What's my recourse? Well, I would love to leave her negative feedback so others can avoid this scammer, but here's the problem... She hasn't left me feedback yet and if I leave her negative feedback, she'll just retaliate with negative feedback for me. I haven't done anything wrong, I've lost $33 and my shiny 100% feedback will be tarnished. So, I'm compelled to do nothing. Some might say, give her negative feedback - she wouldn't dare lie about the situation. But, check out this exchange with some other poor victim she misled:
It was an easy buy, but wished there was an owner's manual came with it.
Reply by scammer: Wish u know to read,I didnt state in my auction w/ manual,I would send u one,ASK
The guy left neutral feedback and she replies with "Wish u know to read". He didn't even leave negative feedback and she bashes him right there!!
She's crazy!!! And, she has trouble forming sentences!
Another Buyer left positive feedback and said this "OK." That's the cheesy way of saying "You suck but I'm too chicken to explain how you screwed me."
Look at this third pleasant exchange with Miss Scammer:
Poor comunication. Slow shipping. Would not buy from again. :-(
Follow-up by Buyer: BE CAREFUL OF THIS ONE! LIED AND LEFT ME NEG FEEDBACK. BUY ESLEWHERE OR DO W/OUT
Reply by Scammer: this guy is a CROOK,Ebay should NOT allow him on their website again, LIAR!
Rating Mutually Withdrawn: Buyer and seller mutually agreed to withdraw feedback for this item.
I'm certain she screwed that guy too and left him negative feedback. Probably after only giving her neutral feedback. He had to followup and call her out on it. Ultimately nobody wins and they both retract their feedback. She's untouchable!!!
How is this right?? There must be a better system. I'm open to suggestions on how to handle this.





